Shipping policy

Shipping Policy

Thank you for shopping with Tiny Essence Co. This Shipping Policy explains how we process and ship orders placed through TinyEssenceCo.com.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from shipping transit time.

During sales, holidays, product launches, or periods of high order volume, processing may take longer. Customers will receive an email confirmation when their order has shipped.

Domestic Shipping

Tiny Essence Co. currently ships fragrance products within the contiguous United States only.

We do not currently ship fragrance products:

  • Internationally
  • To Alaska or Hawaii
  • To U.S. territories
  • To APO, FPO, or DPO addresses
  • To P.O. boxes when the selected carrier or service does not support delivery

Perfume contains alcohol and is considered a restricted flammable liquid. Fragrance orders are shipped using an eligible ground transportation service, such as USPS Ground Advantage, in accordance with applicable carrier requirements.

Expedited or air transportation is not available for fragrance products.

Shipping Rates

Available shipping rates are calculated and displayed at checkout based on the order, package, destination, and eligible shipping service.

Any free-shipping promotion will apply only when the order meets the conditions displayed on the website or during checkout. Taxes and discounts may affect whether an order qualifies.

Estimated Delivery

Estimated delivery dates shown during checkout are estimates and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery delays caused by weather, carrier operations, holidays, incorrect addresses, or other circumstances outside our control may occur.

Tracking Information

When your order ships, you will receive a shipping confirmation email containing tracking information. Tracking information may take up to 48 hours to update after the carrier receives the package.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

If you notice an address error, contact us immediately at tinyessencecompany@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Tiny Essence Co. is not responsible for orders delivered to an incorrect address provided by the customer.

Returned-to-Sender Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, failed delivery, or another issue not caused by Tiny Essence Co., the customer may be responsible for additional shipping charges before the order can be shipped again.

Original shipping charges are non-refundable in these circumstances.

Lost or Missing Packages

If tracking shows no movement for an extended period or the package appears to be lost, contact us at tinyessencecompany@gmail.com so we can assist with a carrier investigation.

If tracking shows that the package was delivered but you cannot locate it, please:

  1. Verify the shipping address on your order.
  2. Check around the delivery location.
  3. Ask household members or neighbors.
  4. Contact the shipping carrier.
  5. Contact Tiny Essence Co. for additional assistance.

A refund or replacement is not guaranteed for packages confirmed as delivered to the address provided at checkout.

Damaged or Leaking Orders

If your order arrives damaged, leaking, defective, or incorrect, contact us within 48 hours of delivery at tinyessencecompany@gmail.com.

Include your order number and clear photographs of:

  • The affected product
  • The inside and outside of the packaging
  • The shipping label

Please keep all products and packaging until the claim has been reviewed. Approved claims will be handled according to our Return and Refund Policy.

Order Changes and Cancellations

Contact us as soon as possible if you need to request an order change or cancellation. We cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Contact Us

For shipping questions, contact:

Tiny Essence Co., operated by OLMJHON LLC
Email: tinyessencecompany@gmail.com
Phone: +1 941-414-3807