Return and Refund Policy

Due to the personal-use and hygienic nature of fragrance products, all perfume samples, decants, and travel-size fragrances are final sale and cannot be returned or exchanged.

We do not accept returns or issue refunds because a customer does not like a fragrance, because the scent performs differently on their skin, or because of personal scent preferences. We strongly recommend purchasing a 3ml sample before purchasing a larger size or full-size bottle.

Damaged, Leaking, or Incorrect Items

Please inspect your order immediately after delivery. If your order arrives damaged, leaking, defective, or incorrect, contact us within 48 hours of delivery at tinyessencecompany@gmail.com.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product and packaging
• A photograph of the shipping label

We will review the claim and, if approved, provide an appropriate replacement or refund. Do not discard the product or packaging until your claim has been resolved.

Minor cosmetic damage to exterior packaging that does not affect the fragrance or atomizer is not considered product damage.

Full-Size Bottles

Full-size fragrance bottles may only be considered for return if they are unopened, unused, and remain in their original sealed packaging. You must contact us within 7 days of delivery before sending any product back.

Returns sent without prior authorization will not be accepted. Customers are responsible for approved return shipping costs unless the item was damaged, defective, or incorrect.

Order Cancellations

Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Shipping Issues

Tiny Essence Co. is not responsible for packages delivered to an incorrect address provided by the customer. Please verify your shipping information before completing your purchase.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier and then contact us so we can assist with the investigation. A replacement or refund is not guaranteed for packages marked as delivered.

Refunds

Approved refunds will be issued to the original payment method. Please allow your bank or credit card provider additional time to process and post the refund.

Original shipping charges are non-refundable unless the order was damaged, defective, or incorrect due to an error by Tiny Essence Co.

Contact Us

For questions regarding returns or refunds, contact:

Tiny Essence Co.
Email: tinyessencecompany@gmail.com